To use e-mail and VPN (virtual private networking) services in our institute, you have to have an account. All employees, except part-time and intern whose account has to be granted by their PI, can own an account. One month after leaving your job, your account will be invalid. If you want to extend the use of your account after leaving your job, please fill in a form online 【Application for Extending Account Use】.
If a person not working here would like to apply an account, he/she has to fill in a form online 【Non-employee Account application】 and wait for PI's granting.
For security reason, we recommend changing your password regularly. Your password has to be at least 8 characters long and contain numbers, symbols, upper and lower case letters (highly recommended). To change your password, please click this 【Change Password】.
In case of forgetting your password, you can click 【Forgot Password】 to reset your password. Please note that you have to provide the alternative e-mail address you filled in while arriving at your post, because the notification email will be sent to that email address.
Two-Factor Authentication (TOTP)
To better protect your account, two-factor authentication (TOTP) has been introduced. Everyone holding a valid account has to register an authenticator app; once registered, signing in takes a 6-digit code from that app in addition to your password. Our services will switch to the new sign-in method in stages, so please complete the registration early in the 【Account System】 (which is only reachable from the internal network, so connect to the VPN first if you are off-site). Regular accounts held by current staff may also register FIDO tokens, such as security keys or biometrics.
The code created by this registration is independent of, and not interchangeable with, the codes you currently use to sign in to the VPN, e-mail and other services. Please keep the existing entries in your authenticator app for now and do not delete them, or you will break your current sign-in; once the services have switched over, the Center of Computer Service will announce which entries can be removed and when. After the registration your app will show one additional entry named "IIS Account" followed by your account name, alongside your existing ones; this is expected, and the entries do not affect each other. Until a service switches over, keep signing in to it exactly as you do today.
The setup link is sent to the alternative e-mail address registered on your account, so please make sure you can still receive mail there. For the detailed steps, see the 【Two-Factor Authentication (TOTP) User Guide】. If you cannot complete the setup yourself, please contact the Center of Computer Service service desk (phone +886-2-2788-3799 ext. 1301) or submit an 【online service request】.